Gartner® names Pinkfish a 2025 Cool Vendor in Customer Service and Support Technology

Agentic automation is reshaping the enterprise. Gartner's latest research spotlights Pinkfish as a breakout innovator transforming how AI agents are built, deployed, and scaled across customer success. Business and IT leaders at the forefront of deploying AI agents can use this research to learn:

  • Why agentic automation is transforming how work gets done
  • How to deploy AI agents across customer success teams without heavy dev cycles
  • Strategies to build, scale, and govern autonomous agents at enterprise scale

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Gartner, Cool Vendors™ in Customer Service and Support Technology

Jason Bridge, 10 October 2025

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