Scaling BPO success with agentic AI: Real-world client wins

As the Chief Product Officer at Humach, Bruce, driven through innovation, brings new leading edge capabilities to the CX space supporting our clients' customers. His strong technology, product, and development experience has been honed through years of work for FORTUNE 1000 companies like Ticketmaster and TTEC. As an Innovator in the AI and CX industry, Bruce has over 30+ years experience delivering these innovations within the outsourcing and technology industries.

Charanya "CK" Kannan is the co-founder and CEO of Pinkfish, where she's revolutionizing enterprise automation with a platform that delivers real ROI and eliminates technical debt. Before Pinkfish, CK served as Chief Product and Technology Officer at Talkdesk, where she was instrumental in scaling the company from Series A to a $10 billion valuation in just six years.

CK's vision for Pinkfish emerged from seeing enterprises invest millions in automation tools that sit underutilized while employees waste their time on manual, repetitive work. This led her to create Pinkfish's Generative Automation platform—a consolidated solution that replaces separate RPA, iPaaS, and document processing investments with one automation tool.

Under CK's leadership, Pinkfish has secured $7.6 million in funding from Norwest Venture Partners, Storm Ventures, and prominent angel investors. Her focus on enterprise-grade reliability has already attracted customers like IPSY, Elevate, Humach, and Talkdesk.